Insignia™ NS-PNC5001 USB Keyboard and USB Optical Mouse

The Insignia™ NS-PNC5001 keyboard and USB optical mouse use a wired USB connection and should work with Windows without requiring additional drivers. If either device stops responding or is not recognized, try the following troubleshooting steps.

1. Check the USB connections: Disconnect the keyboard and mouse, then reconnect them to different USB ports on your computer.
2. Try another USB port: If possible, connect both devices directly to the computer rather than through a USB hub.
3. Restart Windows: Restart the computer with the keyboard and mouse connected.
4. Check Device Manager: Right-click Start, select Device Manager, and look for warning symbols under Keyboards and Mice and other pointing devices.
5. Test on another computer: Connect the keyboard and mouse to another PC to determine whether the problem is with the peripherals or the original computer.
6. Check for physical damage: Inspect the USB cables and connectors for visible damage, loose connections, or bent pins.
7. Check Windows updates: Install available Windows updates, particularly if the devices stopped working after a recent system change.

Note: If both devices stop working at the same time, the problem may be related to the computer's USB ports, USB controller, or chipset drivers rather than the keyboard and mouse themselves.