If the sound and microphone are not working here a few things to try:
- If used on a computer or phone that has a single 3.5mm jack for sound and microphone be sure to not use the included adapter.
- If the computer is using a separate mic Sound and microphone jacks then use the included adapter to split them (Green sound, Red Microphone)
- make sure the volume on the headset cable is set to on or loud enough to hear it.
- Make sure the Laptop or phones sound and microphone are not muted.
If after all these are tried, there is a good chance that the headset might be broken, return for a refund if is new.
