onn. Flash Drive/USB SSD Troubleshooting Guide

If you're experiencing issues with an ONN USB flash drive on Windows, here's a step-by-step troubleshooting guide:

  1. Try a Different USB Port: Plug the ONN USB flash drive into a different USB port on your computer. Sometimes, connectivity issues can arise due to a faulty or incompatible USB port.

  2. Restart your Computer: Restarting your computer can help resolve temporary software glitches or conflicts that might be affecting the USB drive's functionality.

  3. Update USB Drivers for your USB chipset (not the flash drive) : Ensure that your USB chipset drivers are up to date. You can do this by going to the Device Manager (right-click on the Start menu, select Device Manager), locating the Universal Serial Bus controllers section, and checking for any yellow exclamation marks indicating driver issues. If there are any problems, right-click on the affected device and choose "Update driver."

  4. Check USB Flash Drive Compatibility: Verify that the ONN USB flash drive is compatible with your version of Windows. Visit the manufacturer's website or consult the product documentation to confirm compatibility, although this is highly unlikely the problem.

  5. Run Windows Troubleshooter: Windows has built-in troubleshooting tools that can help diagnose and fix USB-related problems. Go to the Control Panel, search for "Troubleshooting," and select "Hardware and Sound." Then, click on "Hardware and Devices" and follow the on-screen instructions to run the troubleshooter.

  6. Scan for Malware: Perform a full system scan using a reliable antivirus or anti-malware software. Malware infections can interfere with the functionality of USB drives.

  7. Test on Another Computer: To rule out any potential issues with your computer, try the ONN USB flash drive on another computer. If it works correctly on a different machine, the problem may lie with your specific computer setup.

  8. Format the USB Flash Drive: If none of the above steps resolve the issue, you can try formatting the ONN USB flash drive. Be aware that this will erase all data on the drive, so make sure to back up any important files before proceeding. Right-click on the USB drive in File Explorer, select "Format," choose the desired file system (e.g., FAT32 or NTFS), and click "Start."

If the troubleshooting steps above don't resolve the problem, it may indicate a hardware issue with the ONN USB flash drive and it is a new drive, return it and get another one that is made by a more reputable brand.