If you got this webcam you will notice it doesn't come with an drivers, as the drivers used are the generic Windows drivers. If you have plugged in the camera and the Windows doesn't recognize or install the camera, there may be something seriously wrong with the camera.
Try these before you ask for a refund:
- Try another USB port.
- Make sure the Laptop is fully charged. (sometime the usb port can't deliver the amps need to power up the device.)
- Try on another computer.
If all else fails, return to Walmart they are pretty good about returning. Or buy the same model and return the old one in the new ones box.
